The things people ask before they book

No, and that is deliberate. We are fully mobile. Everything happens at your home, your workplace, a job site, a parking lot or the roadside. There is no address to drive to and no waiting room to sit in.

Every job is a service call fee, plus labour, plus parts.

• Emergency roadside flat change: $99 service call, then $75 per hour with a one hour minimum, plus parts.
• Emergency battery jump: $99 service call plus a $49 hook-up fee.
• Scheduled on-site tire change or repair: $75 service call plus $25 per tire, plus parts.

Parts means tires, patches, plugs, valve stems and disposal. You see the whole number before you confirm the booking.

Because the drive is the real cost. A twenty minute wheel change fifty minutes away still takes most of two hours out of the day. The one hour minimum on hourly work is what makes it possible to quote a fair rate rather than padding the call fee for everyone.

For scheduled work, five feet of clear space on all four sides of the vehicle. A normal driveway, a yard, or a parking space with an empty bay either side is fine. A car wedged into a garage or boxed in between two others cannot be worked on safely.

Emergency roadside is different. On the shoulder we work with whatever is there.

One call might be in Lansing and the next downriver. Traffic across Southeast Michigan is the single thing nobody can promise to the minute. A two hour window we actually keep is worth more to you than a precise time we miss, which is the same reason the glass companies work this way.

From our distributor, ordered when you book. Because there is no warehouse, you get current distributor stock rather than whatever a shop happens to have sitting on a rack. You can search by your tire size on the site any time, day or night, and see the price fitted.

Pay online when you book, or tap a card on the reader in the van when the work is done. Cash is fine too.

Southeast Michigan: south of Saginaw, east of Lansing, down to the Ohio line. That covers Oakland, Wayne, Macomb, Washtenaw, Genesee, Livingston, Monroe, St. Clair and Lapeer counties, and out to Jackson, Lenawee, Shiawassee and eastern Ingham. Outside that, ask anyway. For a large job we will usually still make the drive.

Monday to Friday, 7am to 7pm. That is it. We are not a 24 hour service and we do not work weekends, so if you are stuck outside those hours you will need a tow or a roadside plan. Inside them, call and we will get to you as fast as the schedule allows.