Privacy policy

Who we are

Dad's Mobile Tire Services LLC is a mobile tire service business based in Highland Township, MI. If you have a question about anything on this page, call us on (248) 767-9808 or email [email protected].

What we collect, and why

When you book a job or send us a message, we ask for:

• Your name, phone number and email address, so we can confirm and turn up.
• The address the work is happening at, and any notes you give us about where the vehicle is parked or how to get in.
• Details of the vehicle and its tires, so we bring the right parts to the right car.
• What you paid, how, and when.

We keep this because we need it to do the job and to keep proper business records. We do not sell it, rent it, or share it with anyone for marketing.

Access notes and gate codes

If you give us a gate code or similar, it is stored separately from the rest of the booking and is excluded from our internal activity log. Tell us and we will delete it once the job is done.

Website analytics

We count visits to this site ourselves rather than using Google Analytics or a similar service. Nothing about your browsing leaves our server and it is not shared with any advertising network.

To count visitors without identifying them, we take your IP address and browser type, combine them with a secret value and a date, and store only an irreversible hash of the result. The date is part of what is hashed, so the value changes at midnight and today's visitors cannot be linked to yesterday's. We do not set an advertising cookie and we do not track you across other websites.

We do set one small cookie to group the pages of a single visit together. It holds a random value, expires after thirty minutes and contains nothing about you.

If the business ever adds a tracking pixel from a service like Facebook or Google, it would appear in the page source and this section would be updated to say so.

Payments

If you pay online, the payment is handled by Square on their own hosted page. Your card details are entered on their system and never pass through ours. We receive confirmation that a payment succeeded, the amount, and a reference. If you pay on the card reader in person, the same applies.

Email and text messages

We use your email address and phone number to confirm bookings, tell you when a technician is on the way, and send receipts. If you tick the box asking for seasonal reminders we may send a few of those a year. Reply to any of them asking to stop and we will stop.

Reviews

If you leave a review, we publish your name, your rating, what you wrote and the vehicle if you told us. Your email address is not published. Reviews are read and approved by a person before they appear. Ask us and we will remove yours.

How long we keep things

Job and payment records are kept for as long as tax and accounting rules require. Website analytics are aggregate counts and are not tied to a person. Enquiries that never became a job are kept while they might still turn into one, and cleared out after that.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call (248) 767-9808 or email [email protected] and we will sort it out. We may need to keep records of completed work where the law requires it, and we will tell you if that applies.

Security

The site runs over an encrypted connection. Staff accounts are protected by passwords stored as one-way hashes, and repeated failed sign in attempts are locked out. Only the owner and staff who need it can see customer records, and every change is logged.

Changes

If this policy changes we will update this page and the date at the top. Continuing to use the site after that means you accept the update.